International Shipping

We're pleased to advise that we now ship internationally to the following countries:

• USA (Mainland)
• Australia (Mainland)
• Canada

If you are based outside of the UK and not in the above list of countries, we can still ship to you but you'll need to email us directly for a quotation at info@masons-homeware.co.uk. Unfortunately due to new regulations, we can no longer ship to countries within the EU.

1. How are prices calculated?

Pricing outside of the UK are based solely on weight. Typically, the larger the weight of your order, the more expensive the shipping will be.

2. Will I have to pay taxes/duties?

Yes - taxes and duties will be payable once your order has reached customs in your country. Since Brexit, the UK is no longer an EU country, so imports into countries within Europe will be charged customs/VAT charges. The amount payable is not something we can advise - it's based off the commodity codes of the products within your order and the value of the goods. We're more than happy to advise you of the commodity codes should you want to do your own research with your local customs authority.

3. What's the lead time on shipping outside of the UK?

Typically, Economy Shipping is between 15-80 days throughout the world, however Standard/Tracked Shipping has a lead time of 6-7 business days. This is exclusive of any hold-ups whilst the goods are checked at customs.

4. I've ordered a pre-order/personalised product. Are the rules different?

Shipping wise it's exactly the same, but these type of products do incur a longer lead time. Personalised products usually take 3-4 days for dispatch, whereas pre-orders can take up to 14 days for dispatch - information on up-to-date lead times is available within each product description.

5. I want to return my product/my product is faulty?

If you want to return your product because you've changed your mind, that's absolutely fine but you would be responsible of any return shipping cost, and the duties fee would be deducted from your refund. If the product was faulty, then we would preferably offer a full refund, but are happy to provide a replacement product should you wish. 

If you have any further questions, please feel free to contact us at info@masons-homeware.co.uk